Ivanhoe Hotel Privacy Policy

Welcome to the Ivanhoe Hotel's website. Your privacy is very important to us, and we are committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information we receive from users of our website.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: When you make a reservation or contact us, we may collect personal information such as your name, email address, phone number, and payment information.
• Non-Personal Information: We may collect non-personal information about your interaction with our website. This may include your IP address, browser type, and browsing behavior.
• Comments and Reviews: When you leave comments or reviews on our website, we collect the information you provide, including your name, email address, and the content of your comments or reviews.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Reservation Processing: To process and confirm your bookings.
• Communication: To respond to your inquiries and send you updates about your reservation.
• Improvement of Services: To understand how our website is used and improve our services.
• Marketing: To send you promotional offers and updates, if you have opted in to receive such communications.
• Comments and Reviews: To display your comments and reviews on our website to provide feedback to other users and improve our services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request.
• Comments and Reviews: Your comments and reviews may be displayed publicly on our website along with your name.

4. Security

We take the security of your personal information seriously. We implement various security measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: Opt-out of receiving marketing communications from us.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ivanhoe Hotel
4, Franklyn Prestage Road, The Mall Rd, Chauk Bazaar,
Darjeeling, West Bengal 734101, India
Email: reservations@theivanhoehotel.com
Phone:+91 9975830996